TERMS & CONDITIONS

PLACING ORDERS

All orders placed are subject to confirmation and acceptance by AYO Surfboards. AYO Surfboards may vary prices for received orders in the event of price changes. In the case of price increase, you may cancel the order by giving notice to AYO Surfboards, which must be received within seven days of the price increase notification. To minimize errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible.

 

Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Other ordering methods include E-mailing our sales, phoning or submitting order by fax. For some organizations where a purchase order is necessary, we still encourage the orders to be placed online and followed by a summarized purchase order. Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site. Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back. Cancellations may be communicated by email or Fax.

WHOLESALE INQUIRIES

For any wholesale inquiries, please contact AYO Surfboards by:

 

phone: 1-833-296-7873

or

email: contact@AYOsurfboards.com 

with a title "Wholesale".

WARRANTY CLAIM

All surfboards sold by AYO Surfboards come with a warranty to be free from any manufacturing defects or faults. Surfboards are NOT warranted against breakage. This warranty is not transferable. Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances. Warranty only covers the item(s) sold by AYO Surfboards. A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by AYO Surfboards to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by UPS, FedEx, USPS or other licensed freight carrier. AYO Surfboards also reserves the right to charge the labour cost for examining these goods where no fault was found. All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged. Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods. Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to AYO Surfboards. AYO Surfboards is not responsible for any parcel missing in transit, on its return back to AYO Surfboards.

​- Credit / Debit Cards
- PAYPAL

PAYMENT METHODS​

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