SHIPPING & RETURNS
Estimated shipping times:
3 - 10 business days (Australia)
1- 5 business days (USA)
2- 7 business days (International)
We do not ship to PO Boxes for surfboards. We do not ship to third party addresses unless that address is known and can be verified by AYO Surfboards. Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. AYO Surfboards will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
Customers are responsible to have someone at the delivery address to accept the delivery. Any delivery requests must be made prior to the shipment of the order. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery. When your order is shipped you will be sent an E-mail confirmation which will include an order number which can be used when enquiring about your order.
For international orders, any duties and taxes owed at the time of import will be payable by the recipient. As duties and taxes vary based on the value of goods and receiving country, estimated duties and taxes amount can only be made available to the customer when inquired prior to ordering.
RETURN & EXCHANGE POLICY
There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order. There are no returns on custom order surfboards. Return for other products for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 15% (or $15 whichever is greater) of the purchase price will be deducted. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for use of product. You must pay all cost associated with the return shipping. Any incorrect, missing or damaged items received must be reported to AYO Surfboards within 24 hours of you receiving the delivery. This can only be done by E-mail or Fax. If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. AYO Surfboards owns the title of any extra goods shipped with your order that have been despatched in error.